![]() When trying to pay for a subscription, I noticed that as well as having design from ten years ago, they also have a cart platform from a similar period. You certainly don’t get a ‘big company feel’ from anything they put out in the public domain. ![]() The apps they run TorGuard VPN on aren’t much better. The Torguard site reminds of one from at least ten years ago! Not exactly a game breaker, but doesn’t exactly tell me this service is on the ball and following trends. The website is not the worst designed I have ever seen, but it still a million miles away from the sleek and modern aesthetic I look for these days. Frankly, I am not convinced this is enough. TorGuard try to hide the fact they are in America on their website and when they give out addresses, they try to imply these contacts are agents only and not the base of the company. America is certainly not a country that falls into this category, as it is both a current ‘enemy of the internet’ and a ‘5 eyes country’. When we are looking into privacy based services such as VPNs, we want to see that the jurisdiction that they are based is not one that may force the service to pass over sensitive user information. Having conflicting information looks amateurish and badly thought out in my opinion. ![]() Some sales pages say 5 and others say 8, so which one is it? It is important that any business has a clear and consistent message for its service across its website and promotional material. What Don’t We Like About TorGuard VPN? How Many Simultaneous Connections? “TorGuard does not collect or log any data from its Virtual Private Network (VPN) or Proxy services” in that policy, as well as revealing they do log Apache web server information, but that this is not linked to any usernames and passwords. There are way too many VPN providers out there that proudl state ‘no logging’ all over their website but don’t back this up in the privacy policy on their site. If they are worried about volatility of the currency, surely they could offer a refund at current rates. Also, it’s a bit weird that cryptocurrency purchases don’t get any type of refund. The only thing I will say is that it would be even better if they could extend this to 30 days (something that is more inline with what most modern consumers expect). It is good to see TorGuard having enough confidence in their VPN service that they offer a full 7 day refund. It is great rare for VPN services to do this, so it shows a real commitment from TorGuard to try to create a community not just to make money from their service □ 7 Day Refund It is good to see that TorGuard offer a forum for their customers to chat and troubleshoot together. For example, my current gold standard VPN Pure VPN would ask you to pay around $4 for a year commitment period. TorGuard VPN is around the same price point as their main competitors, maybe just slightly more expensive. ![]() I find it weird they don’t go cheaper than this for a longer commitment period, as a lot of their competition do this. Looking at the basic VPN service for individuals, you would pay $9.99 for a month, down to just under $5 a month if you sign up for a year.
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